Volume 4

November 2015, Volume 4, Number 4

• Relationship Marketing Strategies in Banking Sector: A Review [Pdf] 
  Rupali Madan¹, Rachna Agrawal¹ and Mitu G Matta², ¹YMCAUniversity of Science and Technology, India and ²Lingaya's University, India

August 2015, Volume 4, Number 1/2/3

• Application of Customer Relationship Management (CRM) practices in Hotel Industries: A Review [Pdf] 
  Kanchan and Aditi Sharma, Indira Gandhi University, India